"> return-policy | Kool Grill | The Portable BBQ You Can Take Anywhere
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RETURN POLICY

If you aren't 100% satisfied - for any reason - and do choose to send it back, it needs to be sent back in its original packaging along with any free gifts in a clean, acceptable condition. A refurbishment fee may apply at our discretion, if the product has not been adequately cleaned before it is returned. It's your responsibility AND COST to post it back to us. So, if you choose to return the goods, all you have to do is just give us a call before the 30 days are up and we'll give you a full refund of the deposit or purchase price less processing and handling. In addition, the following conditions apply to the return of all goods:

a. All goods must be returned to us by traceable delivery service to Brand Developers Aust Pty Ltd quoting your RMA on the outside of the package. Our inwards goods and receipts depots are designed to receive courier and postal deliveries only. You must meet the cost of returning all goods, unless we agree otherwise and subject to any other statutory obligations.

b. Goods must be received by Brand Developers in accordance with the terms stated on the RMA. We have no liability in respect to goods received outside the relevant period.

c. Goods must be returned fully disassembled and in a clean and as-new condition in their original packaging. Where goods are returned in damaged packaging or showing signs of excessive use, we may deduct a restocking fee from any purchase price refund. Soiled or damaged goods will be subject to a refurbishment charge or refused as an unacceptable return at our discretion.

d. All items detailed on the invoice we provide to you must be returned if a refund is requested, together with any ‘free’ gifts or ‘specials’ included with the invoiced goods, unless advertised otherwise.

All communications regarding returns are to be made via email: customerservice@branddevelopers.com